Frequently Asked Questions

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Faq

What services does Family Podiatry of Maryland offer?

At Family Podiatry of Maryland, we provide comprehensive care for a wide range of foot and ankle conditions. Our services include treatment for bunions, plantar fasciitis, diabetic foot care, pediatric foot care, sports injuries, reconstructive surgeries, and much more. We also offer custom orthotics and preventive care advice.

What should I bring to my first appointment?

Please bring a photo ID, your insurance card, a list of any medications you are currently taking, and any previous medical records related to your foot health. Additionally, feel free to bring any questions or concerns you have about your foot and ankle health.

How can I schedule an appointment?

You can schedule an appointment by calling our offices directly at 410.833.2255 or visiting our website and filling out the appointment request form online. We strive to accommodate your scheduling preferences and offer timely appointments to address your needs promptly.

Do you accept insurance?

Yes, we accept most major insurance plans. Please contact our office to verify whether we accept your specific insurance plan and to understand your coverage.

What areas does Family Podiatry of Maryland serve?

Family Podiatry of Maryland has locations in Towson, Reisterstown, and Baltimore. We serve patients from the surrounding areas, including Owings Mills, Eldersburg, Westminster, and Hampstead. We are dedicated to providing top-quality foot and ankle care to our communities.

What are the office hours?

Our office hours vary by location. Please visit our website or contact our office directly for specific hours at our Reisterstown, Baltimore, and Towson locations.

Is there parking available at the clinics?

Yes, each of our clinics has ample parking available for our patients. Our facilities are also handicap accessible.

What should I do in case of a foot emergency?

 For urgent foot issues, please call our office immediately. We offer emergency appointments based on the severity of the condition. For after-hours emergencies, please visit your nearest emergency room.

Can I get custom orthotics at your clinic?

Yes, we specialize in custom orthotics designed to support and improve the function of your feet and overall posture. During your visit, we can assess your needs and provide a custom solution tailored to your specific requirements.

How can I prepare my child for their first podiatry visit?

To prepare your child for their first visit, explain in simple terms what they can expect and reassure them that they will be in a safe and comfortable environment. Encourage them to ask questions and express any fears they might have.

PRIVACY POLICY

YOUR RIGHTS

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us using the information on the Privacy Statement page.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or by visiting http://www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a complaint.

For any additional questions or to schedule an appointment, please contact us. We're here to help you and your family with all your foot and ankle care needs.

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